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All should use greater care handling underwriting information
By Akos Swierkiewicz
One of the tenets of insurance law is that parties to an insurance policy are
expected to deal with each other in utmost good faith. Applicants for insurance or their brokers must disclose all relevant
underwriting information fully and accurately to prospective insurers. If the application contains any misrepresentation or
omits information that could affect the underwriting decision of the insurer, the standard of utmost good faith is not met
and the insurer may deny coverage for claims or rescind the policy.
Allegations about misrepresentation or omission usually surface in the course claim investigations by insurers.
In many instances the ensuing litigation may result in denial of the claim or rescission of the policy. Even if misrepresentation
or omission is not proven, litigation inevitably causes significant delays in claims adjustment and direct and indirect expenses
to the parties.
Misrepresentations or omissions primarily originate from negligence by the applicant
or broker during the course of the obtaining underwriting information and completing the application.
One of the major functions of brokers is to obtain accurate and complete underwriting
information, which requires their active involvement in the process of gathering, preparing and communicating such information
to the insurers, rather than just being the conduit to pass information from applicants to insurers. Brokers should also take
the initiative and explain major provisions or conditions of the policy to applicants to minimize negative surprises when
a claim occurs.
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State insurance laws generally allow the insurer to deny claims or rescind the policy for misrepresentation
or omission, including concealment fact or incorrect statement, if:
- it was material either to the acceptance of the risk or to
the hazard assumed by the insurer, or
- a reasonable insurer would have acted differently had it known
the true facts, e.g. would have charged higher premium, restricted coverage or declined to issue the policy.
While most misrepresentations or omissions are unintentional, the insurer’s right to deny claim payment
or to rescind the policy is not limited to intentional or fraudulent misrepresentation under a number state laws, when either
of the above two criteria applies.
The following are examples of alleged misrepresentations or omissions involving litigation:
- the broker asked the applicant to sign a blank application
form, completed and released it to the insurer without providing copy to the applicant;
- the applicant did not review an application prepared by the
broker, which contained a misrepresentation or omission;
- the broker did not ask the applicant about past losses and
provided the wrong answer in the application;
- the applicant and broker did not communicate clearly about
the scope of coverage and limits sought in the application;
- an application question was ambiguous to the applicant and
the answer was incorrect;
- the insurer did not seek clarification of an ambiguous response
to an application question.
The need for greater care with handling of underwriting information is not limited to applicants and brokers.
Insurers should ask all pertinent questions in the application form because, in many instances, the applicant may be aware
of important underwriting information but does not disclose it simply because it was not asked.
Application questions should be limited to seeking factual information rather than eliciting the opinion
or judgment of the applicant. For example, when the applicant answered “no” to a professional liability application
question as to whether future claims were expected, based on the applicant’s opinion or judgment, the insurer concluded
that the response was a misrepresentation or omission just because a claim did occur.
In some instances, there may be an appearance of misrepresentation or omission due to the failure by the
insurer to clarify responses to application questions. When presented with ambiguous or conflicting information, it behooves
insurers to seek clarification prior to binding coverage or issuing the policy. For example, when an applicant found an application
question inapplicable to its business, he amended it in a good faith attempt to provide accurate and complete information,
and the insurer issued the policy without seeking clarifications. When a claim occurred, the insurer denied it, citing the
answer to the modified question as evidence of misrepresentation.
In certain circumstances only litigation can resolve allegations of misrepresentation or omission. However,
the exercise of greater care in obtaining and preparing underwriting information by applicants or brokers, and clarification
of ambiguous information by insurers can substantially reduce the number of cases requiring litigation and inevitable delays
and costs.
The above article was published in the 1/19/04 Business Insurance.
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The World Trade Center Property Insurance
Trial: Lessons Learned?
By Akos Swierkiewicz
Had the tragic events on 9/11/01 not occurred, we would have never learned about
negligence, mistakes, errors and omissions, inconsistencies, and confusion that plagued the placement and negotiation of the
property insurance program for the WTC and brought to light during the WTC trial.
The
primary parties involved in the litigation were 13 WTC insurers, including Lloyd’s syndicates, counted as one, the broker
Willis and their client, Silverstein Properties, the leaseholder. The insurers contended that they were bound by the WilProp
2000 form, which defines “occurrence” and would limit the WTC claim to $3.5 billion, while Silverstein’s
position was that the Travelers’ form applied, which does not define occurrence and would respond to the each of the
WTC towers separately, resulting in a $7.0 billion loss payment.
After the brilliant work by lawyers on behalf of the parties to this litigation, determination of what form applied to the
9/11/01 claim was left to a jury, unfamiliar with insurance, which was so confused early in the trial that it sent a note
to the judge asking, “what is this case about” and, during their deliberations, asking whether Munich Reinsurance
and Swiss Reinsurance were a part of Lloyd’s.
Although this was a complicated and large insurance placement that taxed the world market capacity and there was pressure
to complete it to meet the 7/24/01 deadline for the closing of the WTC lease, there is no excuse for the failure of the parties
to reach explicit agreement on which form applied when coverage was bound, let alone by 9/11/01, almost two months after binding.
By no means was this a unique placement as there are many other large insurance programs just as large and complicated, which
must be placed in a relatively short time frame. Undoubtedly, various issues and problems that led to litigation in this case
exists in many other instances but will remain hidden absent of a claim and subsequent dispute about coverage.
As this article is written, jurors rendered verdict in favor of ten, and against three of the 13 insurers. Regardless of the
verdict, there are no winners in this case. The causes of this litigation could have been avoided and the fact remains that
none of the parties to this case are blameless.
However, it is not the purpose of this article to castigate anyone involved in the placement and negotiation process, rather,
by highlighting key issues that were the subject of the litigation, it is to identify some of the lessons learned or should
be learned and to prompt insurers, brokers and risk managers to reexamine their role and involvement in the insurance placement
and negotiation process.
Based on trade press reports, the following are some of the key issues that emerged during the trial:
- The broker’s intention to switch from the WilProp form, that was part of the underwriting submission,
to the Travelers form was not communicated properly to the insurers
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None of the insurers identified the applicable form in their binders
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Several insurers waived their right to approve the form;
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On 9/11/01, the final policy form has not been agreed upon and
the broker was still analyzing the Travelers form
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Silverstein’s risk manager authorized
to bind on the basis of the Travelers form in July without obtaining and reviewing it and he did not have copy of it on 9/11/01
- When the form was requested from Silverstein’s
risk manager on 9/12/01, he released the WilProp form
- None of the parties adequately documented their negotiations
It is obvious, that clear agreement did not exist between the parties as to what form applied on 9/11/01, almost two months
after binding. The most important lesson, applicable to each of the parties, simply boils down to the need for documentation
of all substantive communications to ensure that there is a meeting of minds during the placement and negotiation process
and, when coverage is bound, all parties have an explicit agreement regarding the form. Agreement to any subsequent form changes
must also be fully documented.
Furthermore, each of the parties, by adhering to the following rather elementary principles or procedures, can substantially
reduce the potential for disputes and litigation:
Insurers should:
Brokers should:
- indicate intent to
switch or change forms in writing
- not assume that lack of response from insurers means agreement to form changes and follow
up to obtain written responses
- ensure that risk managers
are adequately engaged in coverage negotiations, understand the implications of form changes and provided copy of forms and
changes thereto
- work expeditiously
to facilitate finalization of policy wording
Risk managers should:
- actively participate
in the negotiation process
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be proactive and initiate
corrective action, if needed
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review and approve the form and major form changes
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ascertain that coverage bound
by insurers is sufficiently clear and provides acceptable coverage
Unfortunately, the clock cannot be turned back in this case but
policyholders, brokers and insurers should examine their procedures and controls pertaining
to insurance placement and negotiations and take corrective steps, if necessary, to prevent recurrence of similar disputes.
The above article was published in the 6/21/04 Industy Focus supplement of Business
Insurance.
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